Privacy Policy

This Privacy Policy explains how Emirates Academia Services ("we", "us", or "our") collects, uses, discloses, and protects your information when you use our online platform, which provides university consulting, research support services, curriculum development, accreditation assistance, professional development training, student recruitment consulting, and facility planning for educational institutions.

As Emirates Academia Services, an entity providing education support services, we are committed to protecting your privacy in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where it applies to the processing of personal data of individuals in the European Union.

Information We Collect

We collect information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular user or device ("personal data"). This may include:

Information you provide directly: When you use our services, register an account, contact us, or engage with our online forms, you may provide personal data such as your name, email address, postal address, phone number, academic background, professional history, interests related to our services, and any other information you choose to share.
Information collected automatically: When you visit our site, we may automatically collect certain information from your device, including your IP address, browser type, operating system, referral source, length of visit, pages viewed, and information about your interaction with the site. This information may be collected using cookies and similar tracking technologies.

How We Use Your Information

We use the information we collect for various purposes, including:

To provide, operate, and maintain our services.
To improve, personalize, and expand our services.
To understand and analyze how you use our services.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
To process your transactions.
To send you emails or other communications.
To find and prevent fraud.
To comply with legal obligations and protect our legal rights.

Legal Basis for Processing Personal Data

We will only process your personal data where we have a legal basis to do so. The legal bases depend on the services you use and how you use them. This means we will collect and use your information only where:

We need it to provide you with the services, including operating our online platform, providing customer support, and protecting the security of our services (the processing is necessary for the performance of a contract).
It satisfies a legitimate interest (which is not overridden by your data protection interests), such as for research and development, to market and promote our services, and to protect our legal rights and interests (legitimate interests).
You give us consent to do so for a specific purpose (consent).
We need to process your data to comply with a legal obligation (legal obligation).

Sharing Your Information

We may share your personal data with third parties in the following situations:

Service Providers: We may share your information with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include payment processing, data analysis, email delivery, hosting services, customer service, and marketing efforts.
Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
Legal Requirements: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process, such as in response to a court order or a subpoena (including in response to public authorities to meet national security or law enforcement requirements).
Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
With Your Consent: We may disclose your personal information for any other purpose with your consent.

International Data Transfers

Your information, including personal data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. If you are located outside United Arab Emirates and choose to provide information to us, please note that we transfer the data, including personal data, to United Arab Emirates and process it there.

We take steps to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your personal data will take place to an organization or a country unless there are adequate controls in place, including the security of your data and other personal information. Where applicable, we may rely on legally-provided mechanisms to lawfully transfer data across borders, such as standard contractual clauses.

Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal data we process. However, please also remember that we cannot guarantee that the internet itself is 100% secure. Although we do our best to protect your personal information, transmission of personal information to and from our site is at your own risk. You should only access the services within a secure environment.

Data Retention

We retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy, or for as long as we are legally required to do so. When we no longer need your personal data, we will securely delete or anonymize it.

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights regarding your personal data:

The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where we process your personal data based on your consent, you have the right to withdraw your consent at any time. Withdrawal of consent will not affect the lawfulness of processing before the withdrawal.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

We may use cookies and similar tracking technologies like web beacons and pixels to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy (if applicable, or state within this policy if no separate policy exists).

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under 16 without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the beginning of this Privacy Policy (note: removing the 'last updated' date as per user instruction, but implying updates will occur). You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, you can contact us by mail:

Emirates Academia Services
14 Block 10, Suite 305
Dubai, Dubai, 500001
UAE